At Banat Couture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Exchange Policy below.

Exchange Policy

Eligibility

Items purchased from the Banat Couture online store can be exchanged within 4 days of receiving your order.

To be eligible for an exchange:

• The item must be unused and unworn.
• All original tags must be attached.
• The item must be returned in its original packaging.
• A valid proof of purchase must be provided.

Please note that sale, discounted, promotional, or clearance items are not eligible for exchange.

Proof of Purchase

A valid proof of purchase includes:

• Your order confirmation email.
• Your order invoice or receipt.

Exchange Conditions

If you receive an item that is damaged, defective, incorrect, or in the wrong size, please contact our customer support as soon as possible with clear photos of the product and your order details.

Products that are delivered in branded or premium packaging must be returned with their original packaging.

Exchange Process

To request an exchange, please contact our customer support team with your order details.

Once your request has been reviewed and approved, we will guide you through the exchange process.

Please allow 7 to 10 business days for your exchange to be completed after the returned item has been received and verified.

Return Policy

We accept returns only under specific circumstances to ensure fairness for both our customers and our business.

Return Eligibility

A return request must be submitted within 4 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• All original tags must remain attached.
• The original packaging must be included.
• Proof of purchase must be provided.

Accepted Returns

Returns are accepted only if:

• You received a damaged item.
• You received a defective item.
• You received the wrong product.

We do not accept returns for change of mind, incorrect size selection, or personal preference.

Return Process

To start a return request, please contact our customer support team and provide your order number along with clear photos of the product.

Once the returned item has been received and inspected, we will issue a store credit equal to the value of the returned product. Store credit can be used for future purchases made through the Banat Couture online store.

Need Assistance?

If you have any questions regarding your order, our customer support team will be happy to assist you.

Banat Couture
Email: support@banatcouture.com
WhatsApp: +92 XXX XXX XXXX